Dispatch networks vary enormously, and the differences that matter are rarely on the marketing page. These are the questions worth asking before you take the first job, including about us.
About the work
- Is this a lead or a booked appointment? A lead is a phone number. An appointment is a time the customer has agreed to. They are not the same product and should not cost the same.
- How many plumbers get sent the same job? If the answer is more than one, you are back in the race.
- Do I see the address and distance before I accept? If not, you will be driving ninety minutes for a $180 call.
- What happens if I decline? If declining affects your standing, you do not really have the right to decline.
About the money
- When do I pay, and what for? Up front per lead, monthly, or out of the completed job.
- What happens if the customer never pays me? This is the question that separates models. If you still owe, the risk is entirely yours.
- Are materials deducted before the split? A percentage of the gross and a percentage of the net are very different numbers on a job with a $900 unit in it.
- Who collects from the homeowner? If the network collects, your cash flow is now their cash flow.
About getting out
- What is the notice period? If you cannot leave inside a month, be much more careful about joining.
Our answers, since it would be strange not to give them
| Question | Pipe Well |
|---|---|
| Lead or appointment? | Booked appointment, with a time the customer agreed to |
| How many plumbers per job? | One. It goes to the next plumber only if you pass |
| Address before accepting? | Town and mileage in the text; full address on YES |
| Cost to decline? | Nothing, and it does not affect your rating |
| When do I pay? | After the customer has paid you. Never before |
| If the customer never pays? | You owe nothing. We absorb the marketing cost |
| Materials deducted first? | Yes — documented materials come off before the 50% split |
| Who collects? | You do, directly from the homeowner |
| Notice to leave? | Seven days, in writing. No minimum term |
The one to be sceptical about
Ours is the 50%. It is a large share, and on a big job it is a large number of dollars. Any network telling you their commission is painless is selling. Ask instead whether the hour it fills would otherwise have been empty — that is the only comparison that means anything.
Booked appointments, not leads
Free to join. No monthly fee, no charge per lead. Pipe Well is paid 50% of the job after your documented materials — and only once the customer has paid you.
See how it works →Or call (562) 800-5506 — one line, answered nationwide.